Terms & Conditions...

Refund & Cancellation

Thank you for choosing Bakes & Grazing. We strive to provide the best experience possible. Please read our refund and cancellation policy carefully.

Cancellation Policy:

Cancellation with Less than 72 Hours Notice (Grazing Table):
- If you cancel your grazing table order with less than 72 hours notice before the scheduled delivery or event date, no refund will be provided.
Cancellation 72 Hours or More Before the Event (Grazing Table):
- If you cancel your grazing table order 72 hours or more before the scheduled delivery or event date, a full refund will be issued back to the original payment method.
Cancellation with Less than 48 Hours Notice (Charcuterie Board):
- If you cancel your charcuterie board order with less than 48 hours notice before the scheduled delivery or event date, no refund will be provided.
Cancellation 48 Hours or More Before the Event (Charcuterie Board):
- If you cancel your charcuterie board order 48 hours or more before the scheduled delivery or event date, a full refund will be issued back to the original payment method.

How to Cancel:

To cancel your order, please contact us via email at info@bakesngrazing.com

Refund Processing:

Refunds for cancellations made 72 hours or more before the event will be processed promptly and typically take 1-5 business days to reflect in your account if the original payment method was via debit or credit card.
All refund made via cash, e-transfer or PayPal will be delivered via your preferred method of return.

Exceptions:

In the event of unforeseen circumstances such as extreme weather conditions or other emergencies, we may consider exceptions to this policy on a case-by-case basis.

If you have any questions about our refund and cancellation policy, please contact us at info@bakesngrazing.com

Policy Updates:

We reserve the right to update or modify this refund and cancellation policy at any time without prior notice. Please review this policy periodically for changes.

By placing an order with us, you acknowledge that you have read, understood, and agree to our refund and cancellation policy stated above.

Deliveries

We aim to ensure a smooth and satisfactory experience for every customer. Please familiarize yourself with our delivery policy to help us serve you better.

1. Providing Necessary Gate Codes or Unit Number:

It is essential to provide any gate codes or unit numbers required for delivery. Clear instructions ensure timely and accurate delivery. Please include these details when placing your order to avoid delays.

2. Delivery Time Window:

We operate within a 30-minute delivery window before and after the chosen delivery time. Please reserve this block free to accommodate any potential adjustments in our delivery schedule.

3. Waiting Period and Quality Assurance:

Upon arrival, our delivery personnel will wait for up to 15 minutes. This is to ensure the quality and freshness of your order. For security and quality reasons, we cannot leave deliveries unattended outside the door. A recipient must be present to accept the delivery.

4. Notification of Schedule Changes:

In the event of unforeseen circumstances or changes in our delivery schedule, we will promptly inform you. We strive to minimize any inconvenience caused and appreciate your understanding in such situations.

5. Customer Schedule Changes:

If there are any changes in your schedule that may affect the delivery arrangement, please notify us as soon as possible. This allows us to adjust our delivery logistics accordingly and ensure a smooth experience for you.

6. Delivery Costs:

Delivery costs will be applied at checkout before purchase and vary based on your location and distance from our service area.

For any questions or further clarification regarding our delivery services policy, please contact us at info@bakesngrazing.com. Our team is ready to assist you during our business hours.

Policy Updates:

We reserve the right to update or modify our delivery services policy at any time without prior notice.

By placing an order with us, you acknowledge that you have read, understood, and agree to our delivery services policy as outlined above.

Returns

At Bakes & Grazing, we prioritize both customer satisfaction and food safety. We take pride in carefully preparing our charcuterie boards with the freshest ingredients and utmost attention to detail. However, due to the perishable nature of our products and to ensure the health and safety of our customers, we do not accept returns or exchanges on any charcuterie boards.

Health and Safety Risks

As our products involve food items, accepting returns could compromise safety and hygiene. Once a charcuterie board has been delivered or picked up, we are unable to take it back to avoid any risks related to contamination or spoilage.

Customer Satisfaction

While returns are not accepted, your satisfaction is important to us. If there are any issues with your order, such as damaged packaging or incorrect items, please reach out to us within the hour of receiving your board. We are committed to resolving any concerns promptly to ensure a great experience with our products.

For any questions or further clarification regarding our return policy, please contact us at info@bakesngrazing.com. Our team is ready to assist you during our business hours.

Policy Updates:

We reserve the right to update or modify our return policy at any time without prior notice.

By placing an order with us, you acknowledge that you have read, understood, and agree to our return policy as outlined above.